Shipping policy

Order Processing Time

All orders are processed and shipped within 1-3 business days of the order being placed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Carriers

We ship exclusively via UPS and FedEx to ensure safe, reliable, and trackable delivery. We are unable to accommodate requests for other carriers or shipping methods.

Shipping Insurance

Shipping insurance is available by request for orders over $1000 USD, for an additional charge. If you would like to add insurance to your order, please contact us before or immediately after placing your order so it can be arranged prior to shipment.

Where We Ship

We ship worldwide, with the exception of Central America, South America, Mexico, Russia, and Ukraine. If you are located in a region we are unable to ship to, please contact us to discuss alternative arrangements.

International Orders, Customs, and Duties

International customers are responsible for any customs fees, import duties, taxes, or brokerage charges levied by their country. These charges are not included in the item price or shipping cost and are collected by the carrier or government at the time of delivery. Please check with your local customs office for more information before ordering.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can monitor your package's progress with the carrier.

Delivery and Risk of Loss

We are responsible for your order and for getting it safely to the shipping address you provide until the carrier confirms delivery. Once a package is marked as delivered by the carrier, responsibility for the security of the product transfers to the customer. We recommend arranging for a secure delivery location, requiring a signature, or being available to receive high-value packages, especially those with insurance.

Lost, Stolen, or Damaged Packages

If your package is lost or damaged in transit, please contact us right away so we can assist you in filing a claim with the carrier. We are not responsible for packages confirmed as delivered by the carrier that are later lost or stolen from the delivery address.

Shipping Delays

While we make every effort to ship orders promptly, we are not responsible for delivery delays caused by the carrier, customs processing, weather events, or other circumstances outside of our control.

Incorrect Shipping Addresses

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible so we can attempt to correct it before shipment.

Questions

If you have any questions about our shipping policy, please contact our customer service team and we will be happy to help.